Shipping Policy

Order Processing

All orders will be processed within 1–2 business days (Monday to Friday, excluding weekends and U.S. public holidays) after successful payment confirmation.

During the order processing period, we will complete necessary fulfillment procedures, including:

• Order verification

• Payment confirmation

• Inventory availability checks

• Product quality inspections

• Order preparation and packaging

• Warehouse processing and shipment arrangement

Once your order has passed our fulfillment process, it will be handed over to the appropriate shipping carrier for delivery.

Please note that orders placed during weekends, public holidays, major promotional events, or peak shopping seasons may require additional processing time.

We reserve the right to cancel or refuse any order due to incorrect shipping information, unavailable inventory, failed payment verification, pricing errors, or suspicious order activity. Customers will receive a full refund for any cancelled orders processed by our store.

Order Fulfillment

Our products may be fulfilled and shipped from different warehouses depending on product availability, inventory levels, and the customer's shipping destination.

To ensure faster order fulfillment and product availability, we may use multiple fulfillment locations or logistics partners.

If your order contains multiple items, the items may be shipped separately from different fulfillment centers. In this case:

• You may receive multiple packages.

• Packages may arrive on different dates.

• Separate tracking numbers may be provided for different shipments.

• You will not be charged additional shipping fees due to split shipments.

We will make every reasonable effort to fulfill and ship your complete order as quickly as possible.

Shipping Area

We currently ship to all 50 states in the United States, including Alaska and Hawaii, as well as most European countries.

Please note that shipping availability may vary depending on the destination, local customs regulations, logistics service availability, and other regional restrictions.

If we are unable to deliver to your address after your order is placed, we will contact you and arrange a cancellation and refund if necessary.

Shipping Time and Estimated Delivery Time

Estimated delivery times include both order processing and carrier transit time.

United States

• Order Processing: 1–2 business days

• Standard Shipping: Approximately 7–15 business days after processing

Please note that delivery times are estimates and are not guaranteed.

Occasionally, delivery delays may occur due to:

• Peak shopping seasons

• Severe weather conditions

• Carrier delays

• Customs inspections

• Inventory restocking

• Transportation disruptions

• Incorrect or incomplete shipping information

• Other circumstances beyond our control

While we are not responsible for delays caused by third-party carriers or external circumstances, we will make reasonable efforts to assist customers with tracking and resolving delivery issues.

Shipping Costs and Free Shipping

We offer flexible shipping options for orders within the United States.

• Free Standard Shipping: Available for all U.S. orders over $69.99.

• Flat Shipping Fee: Orders under $69.99 are subject to a standard shipping fee.

The final shipping cost will be automatically calculated and displayed at checkout before payment based on your shipping address, order subtotal, and available shipping options.

Shipment Confirmation and Order Tracking

Once your order has been fulfilled and shipped, you will receive a shipment confirmation email containing your tracking information.

Tracking information may take approximately 24–48 hours to become active after the package has been handed over to the shipping carrier.

Depending on your order, you may receive more than one tracking number if your items are shipped separately.

If your tracking information has not been updated for more than 5 business days, please contact our customer support team for assistance.

Customer Support Email: support@alysiawea.com

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before completing your order. Our fulfillment team begins processing orders shortly after payment confirmation, and address changes may not be possible once an order has entered the fulfillment or shipping process.

If an order is returned, delayed, or cannot be delivered due to an incorrect or incomplete address provided by the customer, the customer may be responsible for additional reshipping costs.

Order Modifications and Cancellations

Requests to modify an order, including changes to the size, color, shipping address, or cancellation, must be submitted within 24 hours of placing the order.

Once an order has entered the fulfillment process, been prepared for shipment, or been handed over to the shipping carrier, we may no longer be able to make changes or cancel the order.

We will make reasonable efforts to accommodate modification or cancellation requests submitted within the allowed timeframe, but changes cannot be guaranteed once fulfillment processing has begun.

Damaged, Defective, or Lost Packages

If your item arrives damaged or defective, or if your package is confirmed lost by the shipping carrier, please contact our customer service team as soon as possible.

For damaged or defective items, please contact us within 48 hours of receiving the package and provide:

• Your order number

• Clear photos of the damaged package

• Clear photos or videos of the damaged or defective item

After reviewing the information, we will determine the appropriate solution, which may include a replacement, partial refund, or full refund, depending on the circumstances.

For packages confirmed as lost by the carrier, we will work with the logistics provider to investigate the issue and assist with an appropriate resolution.

Customs and Import Duties

For international orders, customers may be responsible for any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country.

These charges, if applicable, are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect the estimated delivery time.

Holiday and Peak Season Notice

During major U.S. holidays and high-volume shopping periods, including Black Friday, Cyber Monday, Christmas, New Year's Day, and other promotional events, order processing and shipping times may be longer than usual.

We recommend placing your order in advance during holiday seasons to allow sufficient time for fulfillment and delivery.

Contact Us

If you have any questions about your order, shipping, fulfillment, or delivery status, please contact us:

Email: support@alysiawea.com

We will make every reasonable effort to assist you and provide updates regarding your order.

Simple Returns

If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery.

Email 
support@alysiawea.com with your order number and our team will guide you through the return process.

Refund Timing

Once your return is received and inspected, we will notify you by email. Approved refunds are sent to the original payment method; your bank may need additional processing time.

Damaged or Lost Orders

Contact us if your parcel is lost in transit or arrives damaged. Eligible orders receive a replacement or refund after verification.

Trusted payment methods with secure encryption.

Accepted Payment Methods

Shipping Guarantee

• Real-time order tracking on every shipment
• Full refund or replacement for packages lost in transit or damaged during delivery
• Dedicated customer support whenever you need assistance

Return

If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery.

Simply contact our support team at support@alysiawea.com, and we'll guide you through the return process.

Once your return has been received and inspected, we'll notify you by email and process your refund as quickly as possible.

Privacy Secured

We use your information only to process orders and provide customer service. We do not sell your personal information.

Read our Privacy Policy

Customer Service

Questions? Email support@alysiawea.com or use online chat. Our team is here to help.